RestroBill support

Email [email protected] and we will reply within one working day. Tell us your device, your thermal printer model and how it is connected, and we can usually answer in one message rather than five. If you are still choosing hardware, the thermal printer buying guide is the better starting point.

The printer does not print

1. Check the paper roll is in the right way round. Thermal paper only prints on one side.
2. Settings, Printer, Test print. If the test fails, the bill will too, and the error message names the cause.
3. Network printer: confirm the printer and the tablet are on the same WiFi, and that the IP in Settings matches the one on the printer's self test page. Most printers print that page if you hold the feed button while switching on. The port is almost always 9100.
4. Bluetooth printer: pair it in the phone's Bluetooth settings first, then select it in RestroBill. If it prints nothing, unpair and pair again.
5. iPhone or iPad on a network printer: iOS asks once for local network permission. If you refused it, printing silently fails. Turn it on in iOS Settings, Privacy and Security, Local Network, RestroBill.

The bill prints, but the layout is wrong

Columns that wrap or run off the edge nearly always mean the paper width setting does not match the paper. Check Settings, Paper size, and pick 58mm or 80mm to match the roll you actually loaded. Measure the roll if you are unsure.

The logo or QR code is not printing

Both are optional and only print once you upload them in Settings. Use a plain, high contrast image. Thermal printers are one colour: pale greys and thin lines disappear, and a detailed photograph turns into a smudge. A black on white logo prints best.

Features are locked

1. Open Settings, Subscription. The status is shown at the top.
2. If you have paid but it says Not subscribed, tap Restore purchases. This is the usual fix after reinstalling or changing device.
3. Make sure the device is signed in to the same Google or Apple account that bought the subscription. A subscription belongs to a store account, not to a phone.
4. If it says the purchase is awaiting approval, the store has not finished processing. It unlocks by itself, no action needed.

Billing without internet

RestroBill is built to keep working when the connection drops. Once your subscription has been confirmed, the app continues offline for a limited period before it needs to check again. If you have been offline for a long stretch and features lock, connect to the internet briefly and reopen the app.

Changing or cancelling your plan

Subscriptions are managed by the store, not by us. Settings, Subscription, Manage takes you to the right screen, or go directly to Google Play under Payments and subscriptions, or iOS Settings under your name, Subscriptions. Cancelling stops the next renewal and you keep access until the paid period ends.

Refunds are also handled by the store. See the Terms of Use for detail.

Moving to a new device

Bills are stored on the device, so plan the move before you make it.

1. On the old device, export what you need from the Reports screen.
2. Install RestroBill on the new device and sign in to the same store account.
3. Settings, Subscription, Restore purchases.
4. Set up the restaurant details, menu and printer again.

Automatic transfer arrives with cloud sync, which is planned but not in this version.

Losing data

There is no copy of your bills anywhere except the device, so uninstalling, resetting or losing the device means the records are gone. Export to Excel regularly and keep the file somewhere else. We cannot recover data we never had.

Still stuck

Codrva Digital
Email: [email protected]
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