Privacy Policy
Your privacy is important to us. This policy explains how we collect, use, and protect your information.
Information We Collect
Personal Information
We collect information you provide directly to us, such as when you:
- Fill out contact forms or request quotes
- Subscribe to our newsletter or blog updates
- Create an account for our services
- Communicate with us via email or phone
- Participate in surveys or feedback forms
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and usage:
- IP address and location data
- Browser type and version
- Pages visited and time spent on site
- Referring website information
- Device information and screen resolution
How We Use Your Information
Service Delivery
- Provide and maintain our services
- Process and respond to inquiries
- Send project updates and communications
- Provide customer support
Business Operations
- Improve our website and services
- Analyze usage patterns and trends
- Send marketing communications (with consent)
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your explicit consent
- To comply with legal requirements or court orders
- To protect our rights, property, or safety
- With trusted service providers who assist in our operations (under strict confidentiality agreements)
- In connection with a business transfer or merger
Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
Technical Measures
- SSL/TLS encryption
- Secure data storage
- Regular security updates
- Access controls and authentication
Organizational Measures
- Employee training on data protection
- Limited access to personal data
- Regular security assessments
- Incident response procedures
Your Rights
You have the following rights regarding your personal information:
- Access: Request copies of your personal data
- Rectification: Request correction of inaccurate data
- Erasure: Request deletion of your data
- Portability: Request transfer of your data
- Objection: Object to processing of your data
- Restriction: Request limitation of processing
To exercise these rights, please contact us at [email protected]
Cookies and Tracking
We use cookies and similar tracking technologies to enhance your browsing experience:
Essential Cookies
Required for basic website functionality and security.
Analytics Cookies
Help us understand how visitors interact with our website.
Marketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness.
You can control cookie preferences through your browser settings or our cookie consent banner.
Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
- Contact inquiries: 3 years from last contact
- Client project data: 7 years for business records
- Marketing data: Until you unsubscribe or object
- Website analytics: 26 months maximum
International Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers, including standard contractual clauses and adequacy decisions.
Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
General Inquiries
Email: [email protected]
Phone: +1 (833) 551-8830
Privacy Officer
Email: [email protected]
Address: AB, Edmonton, Canada